Medical Front Desk

General Position Overview

The Front Desk Receptionist is usually the first point of contact to greet and provide support to patients as well as doctors through a variety of responsibilities throughout the office. 

Main Duties and Responsibilities:

• Greet all incoming patients and their families along with any vendors and/or other visitors
• Answer incoming calls as well as make outgoing calls to patients and other medical staff to obtain personal and medical information and input into EMR
• Make calls to request medical records and schedule/reschedule or confirm appointments
• Review and complete medical forms and obtain appropriate signatures
• Scan medical records, take and make payments
• Making notations and journal entries
• Experience in using both an EMR and practice management system is required
• Compile patient documentation and provide proper flow of documents and information as needed for all patient records and history
• Prepare and tidy both the patient waiting areas as well as all other common
• Obtaining proper insurance information and referrals.
• Answering multiple phone lines and taking proper messages.

Qualifications / Requirements:

• Proven work experience of at least 2 years in a medical office (preferably oncology)
• Knowledge of medical office systems and procedures
• Proven work experience of at least 1 year making direct contact with physicians in requesting records, medical information, etc.
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service-oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Some knowledge of insurance.